Shipping policy

Shipping Policy

Thank you for shopping at [sumstore.shop]! We are committed to providing you with efficient and reliable shipping services. Below are the details of our shipping policy:

1. Order Processing Time

• All orders typically require [1 - 3] business days (excluding weekends and public holidays) for processing and dispatch after the order confirmation email is received.
• Once your order has shipped, you will receive an email containing the tracking number.
• Note: Processing times may be slightly delayed during peak shopping seasons or promotional periods; we appreciate your understanding and patience.

2. Domestic and International Shipping

We offer the following shipping options. Actual shipping costs and estimated delivery times will be automatically calculated at checkout based on your address. (Currently, we offer free shipping on all products in our store.)

3. How to Track Your Order

Once your order ships, we will send you an email containing the tracking number. You can check the shipping status via the following method:
• Click the tracking link provided in the email.

• Tracking information usually becomes active within [24 - 48] hours of shipment; if the status does not update immediately, please try again later.

4. Damaged or Lost Packages

• If the items you receive are damaged during transit, please contact our customer service team within [48 hours] of delivery. Please retain all packaging materials and the damaged items, and send photos to our customer service email address.
• If the tracking status shows "Delivered" but you have not received the package, please check your mailbox, safe locations nearby, or ask your neighbors. If you still cannot locate the package, please contact us promptly.

5. Shipping Address Changes and Undeliverable Packages

• Address Changes: If you need to change your shipping address, please contact us within [2 hours] of placing your order. Once the order enters the processing or shipping stage, we will be unable to modify the address.
• Undeliverable Packages: If a package is returned due to an incorrect address provided by the customer, an unanswered phone call, or a refusal to accept delivery, the customer will be responsible for the cost of re-shipping. 6. Contact Us

If you have any questions regarding our shipping policy, please feel free to contact us:
• Email: AprilAndrews604@outlook.com
• Service Hours: Monday to Friday, 9:00 – 18:00